What should l do when firmware upgrade fails?

If the firmware upgrade fails, you can follow the troubleshooting steps below to resolve the issue:

  • Network stability assurance: Firmware upgrades can sometimes fail due to unstable internet connections. We recommend trying to change to a more stable network environment or using a mobile hotspot to attempt the upgrade again. This will provide a more reliable network connection to ensure a smooth firmware upgrade process。


  • Bluetooth device firmware upgrade considerations: For firmware upgrades involving Bluetooth devices, it is important to keep the relevant app in the foreground throughout the upgrade process. Exiting the app during the upgrade can potentially lead to firmware upgrade failures. Therefore, please ensure that you do not exit the app while the firmware upgrade is in progress to ensure a successful completion.
  • If the above troubleshooting methods still cannot resolve the issue, we suggest contacting our customer support for further assistance. We are here to provide you with additional help and support.